I recently ordered a pair of frames from Lohause, and although there was some initial confusion about the model’s availability, the team handled it with efficiency and care.( they appeared sold out but they kindly got them for me through their opticians team). Sarah, in particular, was outstanding—she kept me informed with kindness and clarity, and her follow-up once the frames arrived showed genuine customer care.
The product is exactly what I was hoping for, and the customer service turned what could’ve been a frustrating situation into a positive experience.
It’s refreshing to deal with a small brand that values its customers so sincerely. Highly recommended.